Privacy Policy

Who We Are

Murts Motor Centre Limited is a motor vehicle repair and servicing business located at Sandbed, Hebden Bridge, West Yorkshire, HX7 6PT. We are committed to protecting and respecting your privacy.

What Information We Collect

We may collect and process the following data about you:

• Information you give us when you contact us via phone, email, or our contact forms
• Your name, address, phone number, and email address
• Vehicle registration details and service history
• Information relating to your vehicle's maintenance and repair requirements
• Information about your visits to our website including browser type and version

How We Use Your Information

We use information held about you in the following ways:

• To provide you with vehicle repair and maintenance services
• To contact you regarding your vehicle service or MOT requirements
• To keep records of work carried out on your vehicle
• To comply with legal and regulatory requirements
• To improve our services and customer experience
• To send you information about our services where you have consented

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To perform our contractual obligations when providing vehicle services
• Legal obligation: To comply with legal requirements including MOT testing records
• Legitimate interests: To operate our business efficiently and improve our services
• Consent: Where you have given consent for marketing communications

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Vehicle service records may be retained for up to 7 years in accordance with business and legal requirements.

Your Rights

Under data protection law, you have the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent at any time

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees who have a business need to know.

Third Parties

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except as described in this privacy policy or as required by law.

We may share your information with trusted service providers who assist us in operating our business, provided they agree to keep this information confidential.

Cookies

Our website may use cookies to enhance user experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site to recognise your browser and capture certain information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.